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AIVAS
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Instagram DM lead qualification

They’re interested.
You still have to walk them there yourself.

AIVAS handles the work from inbound interest through qualification and a completed application, using the answers and limits you set. You step in when a lead is ready for a conversation where your judgment and relationship matter.

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Maya’s Instagram inquiryHandled in the background
  1. There are 12 people on my team
  2. actually 14 now
  3. mostly managers
  4. also what does the program cost?
What AIVAS carriesCurrent truth
Path
Interest → qualification → application → your conversation
Interested in
1:1 advisory program
Team size
14 peopleUpdated from 12 to 14 people
Role mix
Mostly managers
Open concern
Pricing
Still neededCurrent management challenge
Replying nowShare approved price, then ask the missing question

Nothing needed from you yet · AIVAS has the next step

When the lead goes quiet · 01

The conversation doesn’t reset while she is away.

Maya goes quiet before answering the management question. The open step stays active for 18 hours, so the next message starts where the work paused, not at the top.

PathInterest → qualification → application → your conversation
Maya goes quiet · 18 hours
Last statePricing answered · role mix saved
Still in progressQualification in progress
When she returnsResume at the management challenge
Already plannedFollow-up scheduled · 4:30 PM

When reality changes · 02

The plan changes. The next step stays current.

AIVAS updates the next action when reality changes, then recognizes when the next step actually happened.

Next day
4:12 PM
02 · Scheduled work changes
Follow-up scheduled for 4:30 PM
Sorry, got pulled into work. My managers escalate every decision.
AIVAS adjusts the work
4:30 follow-upCancelled

Maya answered the open question. The scheduled message is removed before it can interrupt the live conversation.

Next: Qualification complete. Send the application link.
10:42 AM
Typeform
03 · Progress is confirmed
Application submitted by MayaReceived ✓
The outcome is recorded
Waiting for formComplete ✓

Typeform marks the application complete, so Maya is never asked to submit twice.

Next: Ready for your review.

Where your attention has leverage

Come back to the lead. Not the detective work.

AIVAS carries the work from interest through qualification. When Maya is ready to weigh a team-wide decision with someone she trusts, you enter with her goals, concerns, and completed application already clear.

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10:51 AM · InstagramThis feels right. Can we talk before I bring it to my partners?
Qualification completeConversation worth joining
AIVASYou
Why this moment is worth your time
IntentReady to evaluate a team-wide rollout
Your leverageRead the hesitation, shape the rollout, build trust
Context14 people · managers escalate every decision
Already handledPricing · follow-up · application complete

FAQ

Fair questions.

The questions worth answering before an assistant joins the inbox.

Will it sound like a bot?

You give it real replies and examples of how you handle common questions. Then you review its drafts in Practice and Preview. If the phrasing is wrong, you can fix the example or leave a note on the reply.

Do I have to approve every reply?

No. New assistants start in Preview, where you can inspect drafts against real traffic without sending. When the known questions look right, Live lets the assistant send on its own. You can return to Preview at any time.

What happens when it doesn't know?

It stops. Important questions that are missing from your knowledge, along with complaints and sensitive requests, go to Needs you with the full thread. The assistant stays quiet until a person marks the conversation handled.

Where does it work today?

AIVAS starts with Instagram DMs, connected directly through Meta or through ManyChat. The assistant and operator workspace are designed to support more kinds of conversation work over time, but Instagram is the live customer channel today.

What do I need to set up?

Bring the answers your team already uses: offers, pricing, policies, signup links, and a few examples of how you reply. Add the limits the assistant must respect, then test the awkward questions before going Live.